Index

Incident Response

This document describes PayFlux's incident handling process for security issues.

Security Contact

Email: security@payflux.dev

For security vulnerabilities or concerns, contact this address directly. Do not file public issues for security matters.

Incident Handling Process

1. Report Received

  • Security reports are acknowledged within 48 hours
  • Reporter receives confirmation and a tracking reference

2. Triage

  • Issue is assessed for severity and impact
  • Affected components are identified
  • Initial scope is determined

3. Containment

  • Immediate mitigations are applied if necessary
  • Affected systems are isolated if required
  • Evidence is preserved for analysis

4. Notification

  • Affected customers are notified if their data or operations were impacted
  • Notification includes: what happened, what data was affected, and recommended actions

5. Post-Incident Review

  • Root cause analysis is conducted
  • Remediation steps are documented
  • Process improvements are identified

Scope

This process applies to:

  • Security vulnerabilities in PayFlux software
  • Unauthorized access to PayFlux-operated systems
  • Data handling incidents involving customer event data

Limitations

This document describes process intent for pilot-stage operations. It is not a contractual SLA or compliance guarantee.